MPB Return Policy

14-Day Returns

You have 14 days from the date of receipt to request a return. Eligible items can be returned for a full refund or exchange.

6-Month Warranty Coverage

Beyond our 14-day return window, every piece of pre-owned photo and video gear is backed by our free MPB 6-Month Warranty against operational faults and defects.

Return Conditions

To be accepted, the item must be returned in the exact cosmetic condition as received, including all original accessories, batteries, chargers, and packaging provided with your order.

How to Start a Return

To request a return, please email Support@MPB.COM with your order number and the reason for the return. Our team will review your request and provide return instructions within 1 business day.

Refund Timeline

Once our product specialists receive and inspect your returned gear, your refund will be processed within 3–5 business days directly back to your original payment method.

Faulty or Incorrect Items

All cameras, lenses, and accessories undergo a rigorous multi-point inspection before shipment. If your item arrives faulty, damaged in transit, or does not match its